Support
For help with the Libertas Home apps, the Hub or Studio, start with Troubleshooting and the guides. To reach Smartonlabs Inc., email support@smartonlabs.com.
Account and data deletion
A Hub account and its data are stored on that Hub. A cloud account runs on a Hub we host, and our cloud bridge keeps its sign-in details.
- Delete a user account: the Hub's administrator removes it on the Security tab of Hub administration. The account's access and settings are deleted from the Hub.
- Delete everything: resetting or removing the Hub deletes all of its accounts and data.
- Delete a cloud account: tap Delete cloud account on the app's cloud
sign-in screen, or open the bridge's
/account/deletepage and confirm. The account, its Hub user, and all its data are permanently deleted; this completes automatically. Signing in again later creates a new, empty account. - Public beta cloud accounts: their data is cleared regularly without prior notice. See Cloud accounts.
- Delete the app's data on your phone: sign out and uninstall the app.
- Delete relay records: email support@smartonlabs.com with your Hub's ID, and we'll delete its relay keys and address record within 30 days. Security logs are kept as described in the Privacy Policy.
See the Privacy Policy for what is stored where.