# Support

For help with the Libertas Home apps, the Hub or Studio, start with
[Troubleshooting](../guides/troubleshooting.md) and the
[guides](../guides/index.md). To reach Smartonlabs Inc., email [support@smartonlabs.com](mailto:support@smartonlabs.com).

## Account and data deletion

A Hub account and its data are stored on that Hub. A cloud account runs on a Hub we
host, and our cloud bridge keeps its sign-in details.

- **Delete a user account:** the Hub's administrator removes it on the
  [Security tab](../guides/administration.md#6-security-tab-users--groups) of Hub administration. The account's access and settings are deleted
  from the Hub.
- **Delete everything:** resetting or removing the Hub deletes all of its accounts
  and data.
- **Delete a cloud account:** tap **Delete cloud account** on the app's cloud
  sign-in screen, or open the bridge's `/account/delete` page and confirm. The account,
  its Hub user, and all its data are permanently deleted; this completes
  automatically. Signing in again later creates a new, empty account.
- **Public beta cloud accounts:** their data is cleared regularly without prior
  notice. See [Cloud accounts](privacy.md#cloud-accounts).
- **Delete the app's data on your phone:** sign out and uninstall the app.
- **Delete relay records:** email [support@smartonlabs.com](mailto:support@smartonlabs.com) with your Hub's ID, and we'll
  delete its relay keys and address record within 30 days. Security logs are kept
  as described in the [Privacy Policy](privacy.md#connecting-from-outside-your-home).

See the [Privacy Policy](privacy.md) for what is stored where.